Overview

Key Responsibilities

Program Coordination

• Coordinate and facilitate weekly inclusive and adaptive programming for children and youth with diverse abilities.
• Organize activities including games, arts and crafts, team-building exercises, educational sessions, and special events that are accessible and inclusive for all participants.
• Modify activities to accommodate participants with physical, developmental, or cognitive disabilities to ensure equitable participation and safety.
• Collaborate with the staff and volunteers to develop engaging and accessible program plans.
• Support the growth and development of accessible programming by identifying new opportunities, activities, and participant engagement strategies.
• Conduct outreach to community organizations, schools, service providers, and local partners to build collaborative relationships that support accessible programming.
• Identify and pursue new partnership opportunities that help expand ISNA Cares programming and community reach.
• Represent ISNA Cares in community engagement opportunities related to accessibility and youth programming.
• Support the promotion and awareness of programs to increase participation and community involvement.

Administrative Support

• Provide administrative coordination to support ISNA Cares programs and services.
• Manage and respond to program-related emails and inquiries, ensuring timely communication with participants, families, and community partners.
• Assist with participant registration and data management, including maintaining accurate records and demographic information.
• Answer phone calls, respond to inquiries within scope of authority, or direct inquiries to the appropriate team member.
• Support appointment scheduling, program registrations, and follow-up communications.
• Attend team meetings and support agenda preparation, note taking, and meeting minutes.
• Maintain organized program documentation and records.
• Assist with compiling program statistics and reports using spreadsheets or internal databases.
• Support general administrative tasks including file management, supply organization, and document preparation.
• Demonstrate ongoing efforts to improve processes, streamline operations, and support program efficiency.
• Provide administrative coverage and support for other team members when needed.
• Support additional duties as assigned to ensure the success of ISNA Cares programs.

Key Qualities

• Strong commitment to accessibility, inclusion, and community service.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Excellent interpersonal and communication skills with the ability to build relationships with families, participants, and community partners.
• Ability to work independently while collaborating effectively within a team environment.
• High level of professionalism, empathy, and cultural sensitivity when working with diverse communities.
• Strong attention to detail and accuracy in administrative work.
• Flexible, adaptable, and willing to contribute beyond assigned responsibilities to support the success of the department.

Qualifications and Skills

• Be a Canadian citizen, permanent resident, or person with refugee protection under the Immigration and Refugee Protection Act for the duration of employment.
• Be legally entitled to work in Canada and have a valid Social Insurance Number.

• Diploma or degree in youth work, social services, education, or a related field, or equivalent experience.
• Experience with data tracking or program administration systems is an asset.
• Experience working with individuals with physical, developmental, or cognitive disabilities is considered an asset.